PRIVACY POLICY

1. Vitaland Services Limited.
2. Hong Kong Gourmet Limited.
3. Vitasoy (Macau) Limited.

Vitasoy International Holdings Limited, Vitaland Services Limited, Hong Kong Gourmet Limited being, collectively, “Vitasoy HK” and Vitasoy (Macau) Limited being “Vitasoy Macau“.

1. In Hong Kong, Vitasoy HK will handle personal data in compliance with the data protection principles and all relevant provisions under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).
2. In Macau, Vitasoy Macau will handle personal data in compliance with all relevant provisions under Macau Personal Data Protection Law.
3. We will notify you of any changes to this Policy, including by posting the revised policy on www.vitasoy.com. The changes will be effective from the date of posting. We encourage you to visit this website frequently to stay informed of our latest privacy practices.

1. Technical information collected when you access our websites, including IP address , location information and device details.
2. Information you give us when you contact us or if you participate in any of our marketing and promotional activities), which may include:
   1. name;
   2. gender;
   3. date of birth;
   4. address;
   5. phone number;
   6. email address;
   7. identity document details; and/or
   8. your social media profile information.
3. Information collected when you otherwise deal or interact with us – including if you purchase our products, visit our premises or provide goods or services to us. Such personal data may include:
   1. (for student customers) school name, class and class number ;
   2. health information and travel history;
   3. payment details;
   4. purchase history;
   5. bank account information.
   6. credit card account information;
   7. payment service account information; and
   8. Octopus card identification number.

1. Operating our business, including:
   1. performing contracts that we have entered into;
   2. manufacturing products or providing services;
   3. sale, distribution and delivery of products to customers;
   4. processing orders, including order enquires, maintaining order history and maintaining customer accounts;
   5. providing services in relation to our products and customers, including handling complaints, claims, queries or feedback;
   6. processing invoices and payments, including processing credit/guarantee applications, invoicing, collecting payments and determining the amount of indebtedness owed to us;
   7. receiving supplies and service; and
   8. ensuring the security and safety of our premises.
2. Complying with applicable laws, governmental or regulatory requirements, orders or guidelines binding or applying to us, within or outside of Hong Kong and Macau and existing currently and in the future.
3. Improving our products and services, including conducting customer surveys and researching, reviewing, analysing, improving, designing, promoting or publicising our products or services.
4. Enforcing our rights, including collection of amount outstanding from a Data Subject and those providing security or guarantee for a Data Subject’s obligations.
5. Direct marketing activities (see further details in section 5).
6. Administrating marketing and promotional activities (e.g. lucky draw, games, etc.) and membership schemes – including verifying and notifying members and winners, prize redemption and operating membership schemes.
7. Engaging and managing any agents, contractors or third party service providers who provide services or goods to us.
8. Assisting any person who is either:
   1. acquiring (or is assessing the acquisition of) an interest in Vitasoy; or
   2. entering into (or is assessing the entrance into) a contractual arrangement with Vitasoy.
9. Any actual or proposed assignee of Vitasoy, or transferee of Vitasoy’s rights, in respect of the data subject.
10. Any other purposes relating to the above purposes, including communications relating to the above.

1. Vitasoy International Holdings Limited, its subsidiaries, affiliate companies and JV companies located inside or outside Hong Kong.
2. Our agents or third party service providers who supply services to us in relation to our business and products or to help us carry out our obligations, including marketing, promotional, logistics, banking, insurance, medical, consultation, administrative, telecommunications, technology, data processing, legal, payments (including payment processing) and debts collection services. Any such third party with whom we share Personal Data is prohibited from retaining, using, or disclosing your Personal Data except as necessary to provide the relevant services to us.
3. Any parties to whom we are required to disclose Personal Data, in order to:
   1. comply with applicable laws, governmental or regulatory requirements, orders or guidelines of competent authorities in any applicable jurisdictions, existing currently or in the future; and/or
   2. otherwise protect ourselves or relevant counterparties, to ensure we comply with our legal obligations or other administrative purposes.
4. In the event of an internal restructuring of our or our affiliate’s businesses – to that new or restructured entity.
5. If we sell any business, undergo a merger, enter into a joint venture partnership, or sell some or all of our assets to the prospective buyer.
6. Where you have otherwise consented to the relevant transfer.

1. Following the opt-out instructions contained in our marketing communications.
2. Writing to us at pdpo@vitasoy.com (for Vitasoy HK) or kathy.sou@vitasoy.com (for Vitasoy Macau).

1. Help provide a safe and secure environment for its employees, visitors and their vehicles parked inside Vitasoy’s premises.
2. Protect the properties of Vitasoy.
3. Ensure proper management and operation of Vitasoy’s manufacturing and food safety of its products.
4. Ensure compliance with Vitasoy’s internal code of conduct at specific areas.
5. Assist in the prevention of crime.
6. Facilitate the apprehension and prosecution of offenders in relation to crime.

1. For a purpose related to a legitimate business activity or function of Vitasoy, including investigating any alleged breaches of the law.
2. For disclosure to a law enforcement, regulatory agency or authority for use in connection with the detection, investigation or prosecution of a breach of the law.
3. For a purpose directly or indirectly related to the taking of civil or criminal proceedings.
4. Where the use or disclosure is necessary to avert an imminent threat of serious violence to persons or substantial damage to property.

1. Where we are required to do so to meet legal, regulatory, tax or accounting requirements.
2. To maintain an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your Personal Data or dealings.

1. Email – pdpo@vitasoy.com
2. Writing to us – at Vitasoy International Holdings Limited, 1 Kin Wong Street, Tuen Mun, Hong Kong (Attn: Data Protection Officer).